Why patient experience matters now more than ever

In A Leadership Perspective, Baylor Scott & White Health leaders share insights on healthcare industry trends, current issues and best practices. The healthcare landscape is rapidly changing — and with it, the concept of patient experience. Gone are the days when healthcare was confined to a hospital room or doctor’s office. Also gone are the days … Continue reading Why patient experience matters now more than ever

New Book Highlights Baylor’s “STEEEP” Journey for Remarkable Patient Care

Many healthcare organizations understand the need to improve health care quality, but often lack specific strategies and tools for realizing their goals. A new book, Achieving STEEEP Health Care, describes Baylor’s approach to quality improvement and delivery of patient care that is safe, timely, effective, efficient, equitable, and patient centered (S-T-E-E-E-P). “We decided to write … Continue reading New Book Highlights Baylor’s “STEEEP” Journey for Remarkable Patient Care

How Video Game Technologies Are Improving Patient Care

Everyone knows that misunderstandings can cause trouble. But miscommunication in a health care setting can lead to serious risks. That’s why researchers at Baylor Health Care System are joining forces with University of Texas as Arlington and the University of Texas at Dallas (UTD) to study how physicians and nurses can use video game-like simulators to improve … Continue reading How Video Game Technologies Are Improving Patient Care

Care Coordinators Help Bridge Gaps in Patient Care

Remember your guidance counselor from high school? You may not have appreciated it back then, but they worked very hard behind-the-scenes to create a comprehensive picture of your educational career. They kept track of your grades, compared notes between your teachers, reminded you about important deadlines, inquired about your home life and provided support and … Continue reading Care Coordinators Help Bridge Gaps in Patient Care