How to deliver bad news with empathy

Imagine that you’ve just been told, “You have cancer.” While you imagine the feeling of devastation, numbness or overwhelming fear those three words hold, you’ve likely never pictured the emotional impact the delivery of diagnosis has on the person saying them. For the medical professional, there is a lot of preparation that goes into the way you deliver … Continue reading How to deliver bad news with empathy

Rethinking patient experience: Treating patients like family

Just imagine: Your family member is diagnosed with cancer at one facility and needs to receive treatment at another hospital 30 minutes away. On the day of your loved one’s first appointment, treatment is delayed because records from the previous hospital are mired in red tape. What would you do? One patient and his loved … Continue reading Rethinking patient experience: Treating patients like family

Wedding in hospital chapel brings family together

Lindsey Johnson and Craig Woodruff planned to marry next year in June 2016, following Lindsey’s return from basic training to become a military police officer. But, a severe illness caused the couple to, first, move up the wedding to August 2015, and then, change the location to a hospital chapel. Her soon-to-be father-in-law’s fragile health didn’t … Continue reading Wedding in hospital chapel brings family together

Hospice workers help patients maintain their quality of life

With a purse-shaped cake and a gathering of loved ones, a woman celebrates her 100th birthday, something she didn’t think she’d see when she was diagnosed with a terminal illness. But thanks to the Scott & White hospice care team, she is able to have her dying wish granted. “If there’s something that a patient … Continue reading Hospice workers help patients maintain their quality of life