What is a primary care physician and why do I have a care team?

A primary care physician, or primary care doctor, is your first stop when you are sick or in need of healthcare services —including your annual physical, immunizations, prescription refills, cold or flu symptoms, a sore throat, minor injuries, back pain or even suspected broken bones. Your primary care doctor promotes your overall well-being and makes … Continue reading What is a primary care physician and why do I have a care team?

How to deliver bad news with empathy

Imagine that you’ve just been told, “You have cancer.” While you imagine the feeling of devastation, numbness or overwhelming fear those three words hold, you’ve likely never pictured the emotional impact the delivery of diagnosis has on the person saying them. For the medical professional, there is a lot of preparation that goes into the way you deliver … Continue reading How to deliver bad news with empathy

Rethinking patient experience: Treating patients like family

Just imagine: Your family member is diagnosed with cancer at one facility and needs to receive treatment at another hospital 30 minutes away. On the day of your loved one’s first appointment, treatment is delayed because records from the previous hospital are mired in red tape. What would you do? One patient and his loved … Continue reading Rethinking patient experience: Treating patients like family